Refund Policy

📄 Refund Policy – IPTVIRE.store

Effective Date: April 2025

At IPTVIRE.store, we are committed to providing high-quality IPTV services to all our customers in Ireland. Before you subscribe, please read our refund policy carefully.

✅ 1. Trial and Testing

We strongly recommend that customers use a trial account (if available) to test our service before purchasing a full subscription.

Note: If you skip the trial and purchase directly, you acknowledge that you are satisfied with our service offering.

💸 2. Refund Eligibility

We offer refunds only under the following conditions:

  • You did not receive your IPTV activation within 24 hours of payment.

  • You contacted our support team within 48 hours of purchase to report a valid technical issue we could not resolve.

  • You purchased a subscription but our service is not compatible with your device, and you contacted support within 48 hours of purchase.

❌ Non-Refundable Situations

We do not offer refunds in these cases:

  • You changed your mind after activation.

  • Your device, internet connection, or app does not support IPTV properly.

  • You provided an incorrect MAC address or email during checkout.

  • You experienced buffering or quality issues caused by your own internet speed or network setup.

  • You used the service for several hours/days and then requested a refund.

🔁 Exchanges

In cases of device or compatibility issues, we may offer a subscription switch or extension, instead of a refund — at our discretion.

📩 Contact for Refunds

If you believe you qualify for a refund, contact us within 48 hours of purchase at:

Email: support@iptvire.store
Live Chat: Available on our website during working hours

Include:

  • Your order number

  • Description of the issue

  • Device and app used

  • Screenshot or error message (if any)

🔐 Chargebacks

Customers who file fraudulent chargebacks without contacting support first will be permanently banned from all our IPTV platforms.

💬 Final Notes

We value your satisfaction and will always try to help resolve any issue. Please use our trial to ensure compatibility and quality before subscribing.

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